Hi! How can we help?
You can download the EaseAir App, user manual and tutorial, check FAQs for quick solutions, or contact us for support. We're here to help every step of the way!
Downloads
FAQs
Where can I buy it?
We will launch the product on Amazon soon. You can subscribe and be the first to know when it's available.
Can I view my EaseAir air quality readings remotely via the app?
Yes, EaseAir connects to your home’s Wi-Fi. With an internet connection, you can access live air quality data from anywhere using the app.
How can I power the device?
You can power the device using 4 AA batteries or by connecting it via a USB-C cable to a power source.
Does this air quality monitor display temperatures in Fahrenheit or Celsius? And, is there a way for me to switch between the two?
The monitor is initially set to Fahrenheit, but you can easily adjust it to Celsius through the app.
Does this app track data history? How frequently does it sample the data?
Yes, after pairing and configuring the device through the app, you can view historical data for the past 24 hours and up to 30 days. The device samples data approximately every minute when powered via USB and connected to a stable network.
Is the current reading on the app up-to-date? How frequently does it update, and does it refresh automatically?
Yes, the app displays the latest air quality readings. It automatically syncs with the device upon opening, provided a stable network connection is available. The app retrieves data from the device every minute; however, the device's data sampling frequency depends on its power mode. For detailed information, please refer to the notes below. Additionally, you can manually refresh the data by pulling down on the screen.
Notes:
- When powered via USB-C, the device samples data every minute. However, if no changes in air quality are detected, the on-screen values may refresh less frequently, approximately every five minutes.
- In battery mode, you can select between:
- Energy-saving mode: 20-minute refresh intervals, offering up to one month of battery life.
- Standard mode: 5-minute refresh intervals for more frequent updates.
What's the range of temperatures this device can operate in, and what is the accuracy of the temperature sensor?
This device can function in temperatures from 14°F to 122°F, and the temperature sensor is accurate to ±0.9°F.
What's the ideal location for this monitor to ensure optimal results?
To ensure the most accurate readings, you'd better position the monitor in a well-ventilated area that's not directly against a wall.
How long does it take for the monitor to react to environmental changes? Does it respond immediately or does it sample every few minutes?
The monitor's response time varies based on its power mode:
- USB-C Power: The device samples data every minute. However, if no changes in air quality are detected, the on-screen values may refresh less frequently, approximately every five minutes.
- Battery Mode: You can choose between:
Why does my CO₂ level show a red alert, but the AQI still says "Good"?
The AQI (Air Quality Index) does not include measurements for CO₂, formaldehyde, or TVOCs. It primarily reflects pollutants like PM2.5, PM10, ozone, and nitrogen dioxide. A "Good" AQI means those specific pollutants are at safe levels, but it doesn’t represent the complete air quality. High CO₂ levels can trigger a red alert on the EaseAir display, even if the AQI appears good. This is why EaseAir gives you a more complete picture of your air quality beyond just AQI.
What does “Good,” “Fair,” or “Poor” mean on my air quality monitor?
Each air quality parameter is assigned a status based on its measurement range:
CO₂ (Carbon Dioxide):
- Good: ≤800 ppm
- Fair: 800–1000 ppm
- Poor: >1000 ppm
CO (Carbon Monoxide):
- Good: ≤9.0 ppm
- Fair: 9.0–35.0 ppm
- Poor: >35.0 ppm
PM2.5 (Fine Particulate Matter):
- Good: ≤36 µg/m³
- Fair: 36–55 µg/m³
- Poor: >55 µg/m³
PM10 (Coarse Particulate Matter):
- Good: ≤154 µg/m³
- Fair: 154–254 µg/m³
- Poor: >254 µg/m³
HCHO (Formaldehyde):
- Good: ≤0.1 ppm
- Poor: >0.1 ppm
TVOC (Total Volatile Organic Compounds):
- Good: ≤0.09 ppm
- Fair: 0.09–0.26 ppm
- Poor: >0.26 ppm
Can the device be integrated with smart home systems through Home Assistant or MQTT?
At present, our EaseAir Air Quality Monitor does not support integration with Home Assistant or MQTT. However, we are excited to share that six months after its launch in 2025, EaseAir will be updated to support the Matter protocol. This will be achieved through a simple Over-The-Air (OTA) update, which will make the device compatible with Matter. Consequently, this will enable its integration with Home Assistant and other platforms that support Matter.
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